How to call M&T Bank: use the toll free number below to contact customer service for account help, bill pay, lost cards etc. When you call, you will be asked the questions below.
M&T Bank Customer Service / Support
hours: Monday to Friday: 6am-9pm ET; Saturday-Sunday: 9am-5pm ET;
- Welcome to M&T Bank.
- Para obtener ayuda con su cuenta en M&T en español, pulse nueve.
- For assistance with your existing account, to report a card lost or stolen, or to transfer funds between accounts, press 1.
- Please enter your card or account number, followed by the Pound sign.
- To inquire about opening a new account or information about applying for an M&T loan, line of credit, or credit card, press 2.
- To open a new checking, savings, or CD account, press 1.
- To apply for a new loan, line of credit, or credit card, press 2.
- For service on an existing loan, line of credit, or deposit account. Or to transfer funds between accounts, press 3.
- To refinance, or apply for a Mortgage, press 4.
- To reset your Web banking password or security questions, press 3.
- For branch hours and locations. Or to find an ATM near you, press 4.
- For branch locations, press 1.
- For branch locations with weekend hours, press 2.
- For ATM locations, press 3.
- For all of the above, press 4.
- For year end tax information, press 5.
M&T Online & Mobile Banking
hours: Monday to Friday:8am-9pm ET; Saturday to Sunday:9am-5pm ET
- Thank you for calling M&T online.
- For prepay after service please have your card or account number available
- if you are calling and questions related to your M&T mortgage account or how to enroll with your account. Please contact our mortgage customer service department at 1-800-724-2224 representatives are available Monday till Friday from 8.30 am until 8pm.
- For 24hour online access to your mortgage visit our mortgage website at mtb.com and select my mortgage info from the online services drop down.
- For assistance with web or bill pay enrolment including setting up payees or creating bill payments, press one.
- For quality control services your call maybe recorded. [Call on hold] thank you for holding please remain on the line and the next available representative will be happy to assist you.
- Welcome to M&T online my name is XXXXX can I have the account number? (real person)
- To reset your security question or to reset your pass code press two,
- for assistance with M&T web banking, mobile banking or users of quick in or quick book software press three.
- For assistance with bank to bank transfers press four,
- for current balance and transaction information on your M&T bank information press five.
Replace Debit Card