How to call Sovereign Bank: use the toll free number below to contact customer service for account help, bill pay, lost cards etc. When you call, you will be asked the questions below.

Customer Service Rep

1-877-768-2265, 1-877-SOV-BANK

  • Welcome to Sovereign part of the Santander group, for quality assurance your call may be recorded, for English press one,
  • for all personal accounts inquiries press one
    • To obtain current rate information, open a new account or apply for a loan, mortgage or credit card, press one,
    • to inquire about an existing loan, mortgage or credit card, press two,
    • for automated telephone banking system or to speak to an advisor, press three.
      • to inquire about your home equity, line of credit, auto loan or second mortgage, press one.
        • Welcome to Sovereign part of the Santander group you have reached our mortgage servicing center for quality assurance your call maybe recorded, for English press one [Foreign Language]
      • To inquire about your residential first mortgage press two,
      • to inquire about your credit card, press three.
    • For online and mobile banking or bill pay support, press four,
    • if you are a merchant verifying a check, press five,
    • to reach a specific sovereign bank department sovereign team member press 6,
    • if you are using a rotary dial phone or would like information regarding our talking ATM’s please stay on the line. Please hold while your call is transferred
  • for all business account inquiries, press two.

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