CHARTER SPECTRUM PHONE NUMBER

What is the 1-800 number for Charter or Spectrum? Below is a list of toll free 800 numbers.

New Service: 1-855-401-5362

Moving: 1-855-401-5362

Promotions: 1-855-401-5362

Customer Service, Technical Support, Billing: 1-855-401-5362

1-877-581-3485

  • To become a new customer, please press one.
    • Okay, let me get someone on the line to help you.
    • Thank you for calling this is XXXXX speaking how may I help you? (real person)
  • If you are an existing customer and would like to add new services, please press two
    • Please enter the phone number associated with your account. If you are new to Charter Spectrum, press the pound key.
    • To service you better please enter the five digit zip code of the primary service address.
  • for all other calls please press three.
    • Briefly tell me what you are calling about today. For example, I need to make a payment.
    • Billing…OK, just a moment (live person)

About Charter Spectrum

Charter is a TV, internet and voice company. They offer packages for high speed internet, phone, and TV. Services may be bundled or purchased individually.

Spectrum TV Select

  • 125+ channels (HD)
  • On Demand with HD and 3D
  • Spectrum TV App (streams TV & On Demand)
  • network TV apps

Spectrum TV Silver

  • 175+ channels (HD)
  • Includes HBO, HBO GO, Cinemax, Showtime, Showtime Anytime, & NFL Network, MAX GO
  • On Demand with HD and 3D
  • Spectrum TV App (streams TV & On Demand)
  • network TV apps

Spectrum TV Gold

  • 200+ channels (HD)
  • Includes HBO, HBO GO, Cinemax, Showtime, Showtime Anytime, & NFL Network, NFL redzone, MAX GO, STARZ, TMC
  • On Demand with HD and 3D
  • Spectrum TV App (streams TV & On Demand)
  • network TV apps

Spectrum Internet

  • 100 Mbps
  • Security Suite
  • Internet modem
  • No data limits/fees

Spectrum Voice

  • Unlimited local calls
  • Unlimited long distance calls (USA, Canada, Mexico, Puerto Rico, Guam, USVI)
  • No extra fees (comapre to the phone company)
  • 28 popular call features (Block Unwanted Callers, Simultaneous Ring, etc)
  • Voice Online Manager – for customers with Spectrum Voice and Internet, remote home phone management
  • 411 directory assistance at no cost

Legacy Customer Service Menu
For what its worth, here is the previous phone menu for customer service.

  • To order new services or to make changes to existing services press 1
    • all representatives are currently assisting other customers; we apologize for the delay please remain on the line and your call will be answered as quickly as possible by customer care agent.
  • for channel lineup changes press 2
    • Thank you for calling Charter Communications. For quality assurance purposes your call maybe monitored or recorded;
    • if you wish to become a new Charter customer please press 1
    • if you are an existing Charter customer and would like to add new services please press 2
    • for all other calls please press 3.
  • for technical assistance press 3
  • for billing questions or account balance information press 4
  • to change your schedule appointment press 5
  • to disconnect or remove services press 6.

source:https://www.charter.com/browse/content/contactus

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