How to call Fios: use the toll free number below to contact customer service for support. When you call, you will be asked the questions below.

Fios Orders: 1-877-249-1473

  • Thank you for calling Verizon
  • If you are interested in setting up new FiOS TV, internet or phone home services, please press 1.
    • Thank you for calling … In order for us to better assist you, please enter the zip code of the location which you wish to set up service.
    • XXXXXX
    • If you are a current customer calling about an installation appointment or have any other question, please press one now.
      • This call may be monitored and recorded for quality assurance purposes.
      • Thanks for calling about Verizon. This is XXXXX, what zip code are we looking for a service in? (real person)
    • If you would like to place an order, please press two.
  • If you are a business looking to set up new FiOS TV, internet or landline phone services please press two.
  • If you are calling for billing, technical support or have an installation question, please press three.
  • To move your current FiOS services to a new address or to renew your current FiOS contract, please press four.
  • If you are calling to set up new Verizon wireless service, please press five.
  • For other enquiries, please press six.

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