SAFELINK WIRELESS PHONE NUMBER

How to call Safelink Wireless: use the toll free number below to contact customer service or tech support. When you call, you will be asked the questions below.

Customer Service / Technical Support

1-800-378-1684

  • Thank you for calling SafeLink Wireless, for English press 1.
  • Thank you for calling… This call may be recorded for quality assurance. Please note, that due to a change in Federal regulation, you are required to make at least one call per month to keep your SafeLink Wireless service active.
  • If you live in California, press 1.
  • Otherwise press, 2.
  • To apply for lifeline services, verify continued eligibility or check the status of your application, press 1.
  • To add or buy airtime, press 2.
  • If you have not received your minutes, press 3.
  • To transfer your phone number and benefits, press 4.
  • To change your phone number, press 5.
  • For questions or any other services including technical support, press 6.
    • For instructions on how to find your phone number, press 1.
    • To change your current plan or hear information about our new plans, press 2.
    • For voicemail instructions, press 3.
    • For information about the lifeline services provided by SafeLink Wireless, press 4.
    • For any other services or questions including technical support, press 5.
      • For issues with your phone’s internet or multimedia messaging press 1.
      • For any other services or for technical support, press 2.
        • Okay what’s the phone number you are calling about?
      • To repeat this menu, press 0.
    • To repeat this menu, press 0. To return to the previous menu, press 9.
  • To repeat this menu, press 0.
  • To return to the previous menu, press 9.

Source: www.safelinkwireless.com/Enrollment/Safelink/en/NewPublic/technical_support.html

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