How to call Best Buy: for customer service, dial the toll free number below. Talk to a live person about payments, returns, installations, and technical support. When you call, you will be asked the questions below.
1-888-BEST BUY (1-888-237-8289)
- Best Buy.
- Para español, marca nueve.
- Just tell me what I can help you with.
- Please tell me what you need help with. For example, you could say ‘store hours’, or ‘re-schedule my appointment’. Or just say, ‘I need something else.’ Go ahead.
- For my order, or press 1
- My order
- Have you already placed your order?
- Do you want to hear your order status?
- What type of order is it? Say ‘recent purchase’ or ‘repair’.
- My BestBuy Rewards or press 2
- My Best Buy Rewards
- My BestBuy, sure. Can I get the phone number on your Best Buy account?
- Tech Support or press 3
- Tech Support
- Sure. What’s the general category for the product you need help with? Say TV, home theater, appliance, cell phone, computers, tablets, connected smart home, or say it’s none of those.
- Let me get you over to a Geek Squad agent. They’ll take care of you.
- Repairs or press 4
- Repairs, sure. Have you dropped your product off at the store?
- I don’t see any repairs for your phone number. What other numbers should I try?
- What’s the general category for the product you need repaired? Say TV, home theater, appliance, cell phone, computers, tablets, connected smart home, or says it’s none of these.
- Protection Plans or press 5
- Protection Plans
- Protection plans, sure. Which of these do you need help with? Update my plan, charge on my card, starting my repair, tech support, or planned coverage.
- What do you need to do? Cancel your plan, renew the plan, update your credit card, or say it’s none of those.
- Which of the following charges are you seeing on your credit card bill? Geek Squad plan, Geek Squad renew, Geek Squad online, Best Buy renewal, Best Buy phone plan, or say it’s none of those.
- Starting a repair, right? What’s the general category for the product you need repaired? Say TV, home theater, appliance, cell phone, computers, tablets, connected smart home, or say it’s none of these
- Credit Card or press 6
- Credit Card
- You have a credit card question, right? Is this about a Best Buy credit card?
- Just a moment while I connect you to the Best Buy credit card center.
- Store Information or press 7
- Store Information
- Sure. Are you trying to reach your local store?
- What city and state do you want to search in?
- I found a few stores in the area. Here’s the closest one:
- Or say ‘none of those’ or press 8.
- None of these
- Just a minute. Your call may be recorded and monitored. For sales and product information press 1, for technical support with your computer press 2, for questions about your Best Buy credit card press 3, for all other questions please call us back during our usual business hours from 7am to 11pm or visit us at bestbuy.com.
Pay Bill By Phone
- Thank you for calling best buy card customer service. Please enter your full account number followed by the pound sign.