How to call Kohls: for customer support, dial any of the toll free numbers below. When you call, you will be asked the questions below.
Kohls Customer Service
hours: Monday through Saturday 7am to 10pm CST; Sunday 8am to 10pm CST
- Thank you for calling Kohl’s.
- Charge account:To make a payment, or for questions regarding your Kohl’s charge account, press 1.
- To enter your account number, please press 1.
- To enter your full social security number, please press 2.
- To repeat this menu, please press 8.
- To end this call, please press 9.
- Online or order placement:For Kohl’s.com, assistance with order placement, or to check on an existing order, press 2.
- You have selected Kohl’s.com.
- For existing orders, press 1.
- For new orders, press 2.
- For Kohl’s cash, press 3.
- For gift registry or to reset your password, press 4.
- At any time during this call, you can press 7 to return to the main menu,
- 8 to repeat the current menu,
- 9 to end the call,
- or 0 to speak with an associate
- Rewards:For yes to you rewards point inquires or enrollment questions, press 3.
- You have selected rewards.
- Please enter your rewards loyalty ID or phone number, followed by the pound sign.
Kohl’s Charge Card Customer Service
hours: Monday through Saturday 7am to 10pm CST; Sunday 8am to 10pm CSTThanks you for calling KohlsTo make a payment, or for questions regarding your Kohl’s charge account, press 1
- to enter your account number press 1
- to enter your full social security number, please press 2
For kohls.com assistance with order placement or to check on an existing order, press 2For Yes2You rewards point inquiries, or enrollment questions press 3
Kohl’s Gift Cards
- Thank you for calling Kohls.com where you can expect great things
- if you are looking for assistance with Kohls.com or to check on a Kohls.com order press 1,
- calling about the Kohls charge card press 2.