EXPRESS SCRIPTS PHONE NUMBER

How to call Express Scripts (formerly Medco): use these toll free numbers to get help with customer service. When you call, you will be asked the questions below.

Customer Service

800-282-2881

  • Welcome to Express Scripts. To continue providing the highest quality service, your call may be monitored or recorded. Before we begin, keep in mind, we can identify you quicker if you call from a number on file.
  • Now, please tell me the 10-digit phone number associated with your account. You can also enter your telephone number using your telephone keypad.
  • Let’s try this way. What’s your identification number? Or, if you don’t have it, you could enter the member’s social security number.
  • Are you calling about refills, order status, a letter, returning a call, or tell me in a few words what you are calling about.
  • Refills:
    • Refills. I can help you with that. Please say or key in your prescription number.
  • Order Status
    • I can tell you about the status of your order. I can find the status of your order if you tell me the prescription number you are calling about. If you have the number, please say it.
    • Or if you need help finding it, say “more information”.
  • Receiving a letter
    • I’ll get you to someone who can tell you about why we contacted you.
  • Returning a Call
    • I’ll get you to someone who can tell you about why we called you. Please hold while I transfer you to a member services representative. 

Express Scripts Tricare

877-363-1303

  • Thank you for calling Tricare Pharmacy Program serviced by Express Scripts.
  • Privacy notice: Your privacy is important to us, and is protected under by the Privacy Act of 1974. To hear more, press 1 for privacy.
    • Please listen carefully to some important information prior to your selection. Information is being collected to provide pharmacy services to all Tricare beneficiaries.
    • In addition to those disclosures generally permitted under the Privacy Act, this information may be used to verify beneficiaries, eligibility, and to authenticate the identity of sponsors or beneficiaries and to registrar new Department of Defense civilians, military sponsors, and their authorized dependents for the purpose of obtaining medical or pharmacy benefits.
    • Submission of this information is voluntary. However, failure to provide this information may result in delayed processing of pharmacy services.
  • Please listen carefully, as our menu options have changed.
  • Auto refill: If you have no refills left and have received a message about continuing in the automatic refill program, press 6.
    • Thank you for calling Express Scripts. I’ll need to verify your phone number to look up information in our records.
    • Please enter the phone number, including area code, where the message was left for you.
  • Benefits: We also make it easy for you to get information about your benefits or orders on our website, express-scripts.com/tricare.
  • Co pay: If you’re calling about an increase to your co-payment, please press 9.
    • To continue providing the highest quality service, your call may be monitored or recorded. Before we begin, keep in mind, we can identify you quicker if you call from a number on file.
    • Now, please tell me the 10-digit phone number associated with your account.
    • You can also enter your telephone number using your telephone keypad.
  • For refills, home delivery, order tracking, and general information, press 1.
    • If you are a prescriber calling on behalf of a patient, and would like to call in a verbal prescription, please press 6.
    • If you are a prescriber or a patient calling about the specialty care management program, press 2.
    • For enrolling or transferring prescriptions to home delivery, press 3.
    • For more information regarding the covered vaccine program, press 4.
  • Verbal Prescription
    • Thank you for calling Express Scripts. I’ll need to verify your phone number to look up information in our records.
    • Please enter the phone number, including area code, where the message was left for you.
  • Specialty Care Management Program
    • To continue providing the highest quality service, your call may be monitored or recorded.
  • Home Delivery
    • To continue providing the highest quality service, your call may be monitored or recorded.
  • Covered Vaccine Program
    • Recently, a change to your Tricare benefit allows you to receive vaccinations for the seasonal flu, H1N1, and pneumonia at a $0 co-pay through authorized retail pharmacies.
    • Please contact your retail pharmacy in advance to inquire about their vaccination schedule, and their supply of vaccinations available.
    • If you’re not sure if a pharmacy is an authorized provider, please continue to hold.
    • You may also check the pharmacy locator section of our website at www.express-scripts.com/tricare.
    • To continue providing the highest quality service, your call may be monitored or recorded. 

Express Script Tech Support

(800-711-5672)

source:https://www.express-scripts.com/contact-us

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