COMED PHONE NUMBER

How to call ComEd: use this toll free number for customer service questions such as outages, bill pay and other help. When you call, you will be asked the questions below.

Customer Service

1-800-334-7661 (1-800-Edison-1)

  • Welcome to ComEd!
  • Para la prensa española ocho.
  • For electrical issues or power outages, press 1.
    • To report a total loss of power or for an outage update, press 1.
    • For damaged power lines or equipment, press 2.
    • For partial loss of power or dim and flickering lights, press 3.
    • If your service was shut off for nonpayment, press 4.
    • For Street light problems, press 5.
    • To request ConEd to cover power lines while your working or voltage information, press 6.
    • For the Main Menu, press the Pound key.
  • To Pay Now, press 2.
    • To access your account using your account number, press 1.
    • To access your account using your phone number, press 2.
    • To access your account using your social security number or tax ID number, press 3.
    • To set up a new account, press 4.
  • For my home, press 1.
  • For my business, press 2.
  • For everything else, press 3.
    • To access your account using your account number, press 1.
    • To access your account using your phone number, press 2.
    • To access your account using your social security number or tax ID number, press 3.
    • To set up a new account, press 4.
      • For my home, press 1.
      • For my business, press 2.

Other Numbers

ComEd Residential Bill Pay: 1-800-588-9477

Business Customers: 1-877-4-ComEd-1 (800-334-7661)

https://www.comed.com/MyAccount/CustomerSupport/Pages/ContactInformation.aspx

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