PG&E PHONE NUMBER

How to call PG&E: use this toll free number for customer service questions such as outages, bill pay and other help. When you call, you will be asked the questions below.

Customer Service

1-800-743-5000

  • Thank you for calling Pacific Gas and Electric company.
  • Para continuar en español, pulse nueve.
  • If you are calling to report a hazardous or emergency situation such as a downed powerline or you smell gas, press 1.
  • To report or get information about an outage, press 2.
    • An electrical Outage, press 1.
  • If this is an outage you’ve already called about or reported, press 1.
  • If not, press 2.
    • A gas outage, press 2.
  • For all other inquiries, please press 3.
    • To pay your bill by phone using your checking, credit or debit card, press 1.
    • For billing information, payment arrangements, or payment issues, press 2.
    • To start, stop, or transfer your service, or to make an appointment, press 3.
    • For all other choices, press 4.

Electric Outage Information

1-800-743-5002

  • Thank you for calling Pacific Gas and Electric Company’s outage line.
  • If you are calling to report a hazardous or emergency situation, press one.
  • For all other inquiries please remain on the line. Which type of outage are you calling about? Gas or electric?

Natural Gas System Information

1-888-743-7431

  • Thank you for calling Pacific Gas and Electric Company’s natural gas system help line.
  • If you are calling to report a hazardous or emergency situation press 1.
  • For all other inquiries please remain on the line.
  • For general information on PG&E’s natural gas system, press 1.
  • To request a transmission pipeline map or learn about the natural gas pipelines nearest to you, press 2.
  • For information on PG&E’s pipeline testing and construction work in your area, press 3.
  • For information on PG&E’s plans to modernize and improve natural gas safety, press 4.
  • For all other inquiries, press 5 or remain on the line. Your call is monitored or recorded for quality insurance, if you do not wish to be recorded, please advice the service representative.

source: www.pge.com/myhome/customerservice/contact/

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